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第二十一期全国高速公路服务区经理(主任)培训班在郑州举办

作者:教育培训中心 高卓 尹奇贤 发布时间:2021/5/28 上午8:43:44 查看次数:108

5月26日,第21期全国高速公路服务区经理(主任)培训班在郑州顺利开班。本次培训由3512cc新萄京网址主办,南京华设商业发展有限公司、东方世纪科技股份有限公司协办,并得到了河南交投服务区管理有限公司的大力支持。

上稿图1.jpg


培训内容涵盖了服务区管理与服务标准化、服务品质升级和关怀升级新要求,重点研讨服务区提升人性化设施,绿色智慧等新型服务区建设内涵。来自全国23个省份的高速公路服务区运营管理单位近300余名学员参加。

交通运输部公路局路网管理处乔正,3512cc新萄京网址副秘书长、服务区工作委员会主任委员巨荣云,河南省交通运输厅二级巡视员李强,河南交通投资集团有限公司副总经理代建伟,重庆高速集团有限公司副总经理周竹,河南交投服务区管理有限公司党委书记、董事长谷源等领导出席本次培训班。

 

上稿图2-交通运输部公路局路网管理处乔正.jpg

交通运输部公路局路网管理处乔正

 

乔正在发言中指出,全国高速公路服务区在交通运输部相关政策的指导下,针对出行者需求,在品牌建设、服务形象、卫生环境等方面都取得了不小的成绩,各省服务区经营管理者通过“服务区+多种服务内容”、“服务区+多种服务品质”双轨道并举,不断丰富服务区经营业态,加强服务区品牌建设,提升服务区服务品质,为满足司乘人员的多样化需求做出了贡献。希望今后针对高速公路服务区服务保障环节等方面继续加强探索,切实服务好出行司乘。他还就今年部公路局针对服务区的相关工作要求为学员做了详细的解析。

 

上稿图3-河南省交通运输厅二级巡视员李强.jpg

河南省交通运输厅二级巡视员李强

 

李强在致辞中表示,近年来,河南省委、省政府在交通运输部的领导下,在3512cc新萄京网址的指导下,充分发挥高速公路建设基础支撑作用,始终坚持瞄准“国内一流”目标,坚持“一体化”管理,不断改善服务设施,规范服务标准,美化服务环境,提升服务品质,形成了具有河南特色的高速公路服务区模式,取得了不俗的成绩。下一步,河南省将继续贯彻落实省委、省政府和交通运输部关于推进高速公路服务区提质升级的决策部署,服务交通强省、旅游强省战略布局,加快推动服务区转型升级与高质量发展,深入开展“平安服务区”创建等一系列提质升级行动,加快打造一批在全国有知名度、在河南有影响力的复合功能型服务区。

上稿图4-3512cc新萄京网址副秘书长、服务区工作委员会主任委员巨荣云.jpg

3512cc新萄京网址副秘书长、服务区工作委员会主任委员巨荣云


巨荣云在讲话中指出,高速公路服务区注重品质化服务是响应国家和社会的发展需要,是行业转型升级的示范窗口。随着全国服务区建设、升级浪潮,各省先后诞生了一批值得学习借鉴的高品质服务区,不仅成为了各省交通新名片也提振了行业影响力。目前,高速公路服务区正朝着由满足基本需要到主动供给优质服务的功能性转变。但同时也要注意到,部分服务区也存在一些问题,需要注重平衡发展。未来,希望服务区同仁集思广益,在服务区经营管理,品质化服务方面多思考、多创新,不断满足社会新的需求。

上稿图2.jpg

此次培训还邀请了众多行业专家和资深经营管理者,从不同角度不同层面分别就特色服务区探索与实践、智慧化建设与实现路径、服务区新能源服务体验、服务区用户生态等相关内容进行交流学习,将理论研究与实践思考、经验分享给各省学员,方便在日后工作中少走弯路,节约时间、机会成本。

现场学习环节安排学员们实地考察河南交投服务区公司倾力打造的商业综合体服务区——新郑服务区,让学员不仅有课堂上的学习更有实地学习过程中的思考。让培训成果可以学以致用,让各省学员收获满满。